Why Can’t I Buy Via Email?
There are a number of reasons why it’s not possible to buy products via email or over the phone, or even via social media…
No Payment Facilities
When people try and order through email there’s no means of payment, so all you would be able to do is email your intent to buy, which only serves to waste your and my time, as it puts an extra step in the ordering process.
The same is true of attempted telephone orders. I do not accept card payments over the phone as I have no means of processing card payments remotely. My card machine only accepts card payments with the customer pin number.
No Order Number
No order number means chaos at my end.
Plus, I have tried to streamline all processes as much as possible because I am a sole trader who works around the clock. Logistically trying to handle orders, which occur outside of the automated online systems, that would require my personal input, such as telephone and email orders, would place a crushing burden on my shoulders…
And not only that, interruptions during the blending of products, as well as the writing of all of the free information on the Wild As The Wind website, are immensely intrusive, and can cost me a minimum of one hour out of my working day.
Writing and blending oils takes absolute focus. Plus, when working with oils I have to scrub up and wear protective gear etc.
When writing, I need to get ‘into the flow’… I often have about 30 references open, either online, or text books, and I have to hold them all in my focus as I write. When the phone rings the spell is broken. If I answer it, I run the very real risk of losing my thread, meaning that I will have a very time consuming process of retracing my steps when I return to my computer.
It is therefore absolutely necessary to keep all incoming communication with Wild As The Wind at an absolute minimum.
There’s another reason for this also… The more time spent dealing with individual enquiries means less time serving everyone else via the usual channels… which, as already mentioned, includes all of the free information published on the Wild As The Wind website as well as time spent hand-blending products for people to improve their health and well-being.
This article goes a long way towards explaining the futility of dealing with emails and private messages, and explains how vital it is to keep these forms of communication to a minimum.
This one is more explicit and explains why it’s untenable for me to be swamped in emails and messages from customers and clients, and the measures I’ve adopted to try and make my one-man-band operation workable.
Some of the financial implications are handled in the above article also.