Why Didn’t I Receive Confirmation Of My Order?
This article is part of the Wild As The Wind FAQ Series
I am regularly asked to explain the reasons why people don’t receive a confirmation of their order when they make a purchase on the Wild As The Wind Shop website.
And, they are often surprised to hear that a purchase confirmation email is automatically generated and sent for every single order placed on the Wild As the Wind Shop website. And they are surprised because, if this is the case, then why did’t they receive it?
Well… there are a number of things that can cause an issue with delivering order confirmation emails… These are the main ones…
Your order confirmation email is in your spam folder
In 90% of all cases the order confirmation emails which appear to have gone missing are actually languishing in a spam folder somewhere…
Your order confirmation email can end up in your spam folder for a number of reasons, the following two are the main ones…
You checked out as a guest rather than registering an account
If you opt to check out as a guest, rather than registering a Wild As The Wind Customer Account, the chances of your order confirmation email going awry is greater than if you register a Wild As The Wind Account.
In the process of creating a Wild As The Wind Shop Account you provide Wild As The Wind with certain non-invasive permissions which will make it easier for your email software to determine that emails from Wild As The Wind are welcome, and thus they won’t be refused entry to your inbox.
When you check out as a guest on the Wild As The Wind Shop website you don’t relay any signals of trust to your email software, or any indication that you’d like to receive emails from Wild As The Wind in future. Thus, when your Wild As The Wind Order Confirmation Email is generated for you your email software sees it as an unsolicited email and consigns it to your junk folder, or spam folder.
You registered an account for the first time with your order
The chances of your order confirmation email going awry after you set up a Wild As The Wind Customer Account is a lot less likely than if you don’t..
However, if you opt to register an account within the Wild As The Wind Shop when placing your first order you still may have issues receiving your order confirmation email with your order the first time round.
This is because your email software will likely view the first email sent to you from the Wild As The Wind Shop website as an unsolicited email and consign it to your spam folder.
Action required to avoid this:
You can add the Wild As The Wind Shop email address to your email software address book before confirming your first order.
The Wild As The Wind Shop email address is :: info [at] wildasthewind [dot] com
You used a different email address than normal
Before contacting Wild As The Wind about your missing order confirmation email, please make sure you have your facts straight.
Please ensure you have checked your inbox and spam folder for the email account you think the order confirmation email was going to be sent to, and then check the inbox and spam folder of the email account where you think it’s unlikely your order confirmation email has been sent. In fact, please check all of the possible email addresses you could have used for placing your order before contacting Wild As The Wind.
Only you know how many email accounts you have and what you need to check… Wild As The Wind is not privy to this information.
Using a different email address to the one you think you used is the second most common reason for order confirmation emails going awry!
Your order confirmation email is in the abyss
Your order confirmation email will get lost in the abyss if you mistakenly typed an incorrect email address as part of the order process.
There’s actually no action that can be taken to remedy the situation… but you can, at least, try and avoid the same problem next time…
When placing an order please double-check that the information you are submitting is correct before committing to your purchase.
This will save us both a lot of time in the future and eliminate the need for any confusion around your order.
Also consider creating a Wild As The Wind Account. This will establish you as a Wild As The Wind Customer, and will let your email software realise that emails from Wild As The Wind are welcome. Creating a Wild As The Wind Account will also make checking-out a lot faster in future.